Return Policy
RETURNS
Juicy Couture accepts returns of unworn merchandise with tags attached within 30 days of placing your order.
Returned products cannot be used, altered, or washed. Merchandise must be returned in its original condition, and accompanied by its original tags and packaging. Original shipping fees are not refundable. Customer is responsible for any return shipping costs.
Returns may take up to 5-7 days for processing once the package has been delivered. (Keep in mind: Between February 9-February 18, our returns processing may be delayed. We appreciate your patience!)
Please note that items sent back without a return authorization from returns.juicycouture.com will take longer to refund. Any merchandise returned that does not meet our requirements will be denied. (Example: Footwear returned with damage to the shoebox, or without a box, will be returned to the customer.)
In the event you were shipped the wrong item or a defective product, please contact us immediately.
Klarna - Once your refund has been processed, it will automatically be routed to Klarna, and updated in your payment plan. For additional information, please reach out to Klarna support. Learn more about Klarna.
If your return meets the requirements above, please proceed: